MTN promises to enhance its MOMO service

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Customers of Mobile Telecommunications Network (MTN) Ghana, should anticipate a better and enhance MOMO service in the coming year, General Manager for MTN Mobile Money, Eli Hini has said.

With a decade of providing top notch electronic transaction platform in Ghana, the company aspires to better its service by drawing on customers’ experiences and feedback.

To mark the feat chalked over the years, the company has taken a decisive step, as it does annually, to reward outstanding agents and merchants.

At the MTN MOMO@10 Stakeholder dinner held at the Ridge Royal hotel in Cape Coast, Central Region, for the Western and Central Regions, dozens of loyal and performing agents and merchants were honoured and rewarded for their service to customers and the company.

Mr. Eli Hini assured of the company’s support at improving the businesses of their agents, to make a greater impact.

“For us the future is exciting and we believe that our agents will continue to benefit from the service both from business and social impact” he said.

He mentioned that the agents have a vital role to play in their guest to better the service.

“We will continue to improve the service, so Ghanaians will experience the service even better. And we shall work with these agents to make it happen. We shall remain committed to them, support them to make the service better” Mr Hini stated.

Regional Senior Manager, South West Business District, Prince Owusu Nyarko stressed that agents and merchants have for years suffered the risk of building a vibrant e-money platform with the company, thus need to be recognized for their hard-work.

“For us in MTN we consider you our cherished stakeholders as large investors, who will either increase or decrease their stakes in your company according to your financial performance. Ideally, they act as guardian angels every day and supports management with feedback to change tactics if necessary. We are here because you are.

“The journey for the past ten years has been up and down for us as partners but we are happy we have been able to cross this milestone of 10years with your kind support” Mr Owusu Nyarko clarified.

 

Challenges

The General Manager for MTN Mobile Money, Eli Hini said fraud remain a major threat to the service. He mentioned that some drastic measures have been taken by the company to curb it, and that he is convinced will require the full support of their agents.

“A lot of instances have happened where our customers have been defrauded. We’ve done a lot of work in terms of improving on our platform…providing a platform to educate our customers, but we also need the support of our agents because they interact with our customers on regular basis. They are the best channel to educate customers, tell them what to do, and to explain the service to them.

“If we over this, the service will even do better than it is currently” he noted.

He entreated their agents to adopt a customer-centered approach in their business, as it would provide some comfort and reliability for customers.

“They need to be welcomed, they need to be supported in the service delivery so that they will continue to use the service” he said.

 

Rewards

MTN MOMO service as part of its 10th anniversary will reward more than 250 agents and merchants in the Western and Central Regions.

Big Joe Ventures in Kasoa, Central Region emerged the 2019 Best MOMO agent in MTN’s South West Business District. A brand new Hyundai i10 awarded the agent.

Sampat Humpernikao Services in the Central Region was rewarded with an MTN branded KIOSK and a fully paid expense trip to Dubai, for being the 1st runner up MOMO agent. Modern Action Venture, emerged the 2nd Runner-up for the year, and received same.

Below are list of some awardees at the Stakeholders’ dinner.

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