COVID 19: Takoradi DVLA’s queue management system curbing spread of infection- Director

In this challenging times, organisations have had to employ innovation in minimizing risk of spreading the coronavirus infection at their workplaces. One of such organisations doing marvelously well in this direction is the Takoradi Office of the Driver Vehicle and Licensing Authority (DVLA).

Management of the agency, considering the congestion and third-party dealings at the office, deployed a queue management system to address these challenges.

Sharing some added benefits of the queue management system especially with regards to curbing the spread of coronavirus, Director of the DVLA, Western Region, Mr. Emmanuel Narh said, it had further enhanced compliance to the physical distancing protocols at the office.

He added that the queue management was intended to enhance service delivery but “it has gone a long way to even adding on to precautionary measures that have been put in place to making sure that the pandemic is curbed”

Mr. Narh disclosed that sitting arrangements at their client waiting room is structured such that a meter distance is observed between each other.

Additionally, veronica buckets with soaps and tissue papers have been planted at the entrance of the premises, and at all partner agencies such as the insurance providers, and other spots. Each desk in the complex has a pack of alcohol concentrated wipes and hand sanitizers, which every client and staff uses before and after every transaction.

Mr Narh emphasized that, “they are mindful of the risk associated with their operations in this crisis.

“We are protecting our staff from contracting the disease at the workplace, and as much protecting our clients from contracting it here, or infesting others here” he noted.